[FAQ] Common Problems, read before posting!

Do you have a problem with the mod? Ask here for help. But read the pinned topics, so that your request can be dealt quick with.
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Armynator
Posts: 67
Joined: 15 Jul 2015, 21:02

[FAQ] Common Problems, read before posting!

Postby Armynator » 04 Sep 2015, 10:25

If something does not work, always check if vanilla CoH works first. Just start 'Company of Heroes (New Steam Version)' in your steam library.
If this does not work too, it's probably not a problem with the mod itself.
Here are some common problems listed, including a (mostly) working solution.

DO NOT POST IF YOU DID NOT BOUGHT THE STEAM ORIGINAL GAME, OR IF YOU DO NOT HAVE AN ORIGINAL LICENSE KEY OF THE GAME TO REGISTER YOUR COH ON STEAM, WE DON'T AND CAN'T HELP YOU TO FIX YOUR TECHNICAL PROBLEMS ON PIRATES COPY OF COH WHO CAN'T BE UPDATED AND WILL BUG/CRASH YOUR GAME! ON TOP OF THAT, IT IS ILLEGAL, Buy the game, it cost peanuts, you will Have much less troubles and will not waiste our time searching something who work perfectly well on the original game!

1. Game is not being run as known steam product
Spoiler: show
This normally happens, when another CoH mod was installed via Steam directly. This solution works in most cases:

- Create a shortcut to the Steam.exe (default path: C:\Program Files (x86)\Steam\Steam.exe)
- Rightclick it, and add the following to the target line:

Code: Select all

-applaunch 228200 -mod Blitzkrieg -nomovies -dev

The full target line should be like this then:

Code: Select all

"C:\Program Files (x86)\Steam\Steam.exe" -applaunch 228200 -mod Blitzkrieg -nomovies -dev

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Click OK and rename it to 'CoH Blitzkrieg Mod' or something similar. You can select another icon for it too if you want.
Just start BK Mod using this shortcut, and it should work.

If it's still not working, restart Steam and try running Steam as Admin.

It's described here too.


2. Lobby or startup crash before getting into actual game
Spoiler: show
First check, if vanilla CoH is working! (CoH without mods, start 'Company of Heroes (New Steam Version)' in your Steam library.)
This sometimes happens, if a configuration file or other temporary files are corrupted. This should fix most of the problems:

Go here: (insert your own windows username)

Code: Select all

C:\Users\WINDOWS_USERNAME\Documents\my games\Company of Heroes Relaunch

Rename the folder or delete it. The default configuration will be restored automatically once you start CoH again.
Note that replays, savegames and other game settings are inside this folder, so it's highly recommended to make a backup of the folder. Just rename it to something like 'Company of Heroes Relaunch - BACKUP', so it doesn't keep the original name.


3. Crash after round end
Spoiler: show
This happens with some maps sometimes. Here is a fix:
Go to C:\Users\WINDOWS_USERNAME\Documents\My Games\Company of Heroes Relaunch, rightclick the playback folder and select properties.
Set it read-only, so the .temp replay can't be created anymore.
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Note that CoH won't create replays automatically anymore then. You may won't be able to save them anymore too, so this is rather a bad solution.


4. Graphical problems/glitches
Spoiler: show
There can be different reasons for this. If this happens in vanilla CoH too, your graphics card is probably too old.
First make sure that your graphic card drivers are up to date, and that you are using the latest DirectX version for your OS. (DirectX should normally auto-update with windows updates)

If this doesn't help, you can try all or a mix of the following things:
- Unactivate HD ground and HD inf textures (in BK launcher)
- Unactivate shadows in options menu
- Use lowest graphic quality options
- Run CoH in compatibility modes:
Go into your CoH folder, and locate RelicCOH.exe (default in C:\Program Files (x86)\Steam\steamapps\common\Company of Heroes Relaunch\RelicCOH.exe)
Rightclick RelicCOH.exe, select properties and go into the compatibility tab. Try running it with older OS versions. (Windows 7, Windows XP)
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5. Problems after Windows 10 update
Spoiler: show
If you kept everything from the older OS and didn't deleted and reinstalled everything, you may get problems with running Company of Heroes or other games via Steam.
The best solution is to completely delete Steam, all Steam games you having installed and everything else related to steam. Then install Steam again, download and install Company of Heroes (New Steam Version) and start it at least once, before you install BK Mod.

If you don't want to reinstall everything, you can let Steam verify your game files too.
Go into your Steam library, rightclick Company of Heroes (New Steam Version), click properties and select 'Verify integrity of game cache...' in the Local files tab.
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You can find an article directly from Steam Support here too. It's described there pretty well.


If the problem isn't listed here, or the solution does not work, start your own thread including as much information as possible.
If possible, provide screenshots, the warnings log, system specifications (dxdiag export) and other infos that may be relevant.

How to post the warnings log or a dxdiag export?
Spoiler: show
Warnings log:
1. Go to C:\Users\WINDOWS_USERNAME\Documents\My Games\Company of Heroes Relaunch, using your windows username instead of the placeholder
2. Put the warnings.txt file into a ZIP archive and attach it to your post, or open it with any text editor and post its content with pastebin.com (no signup required)

DxDiag export:
1. Press Windows key + R and enter 'dxdiag.exe', press enter and wait for the progress bar
2. Press the 'Save All Information...' button, name the file like your forum topic and add your username behind it, then save it where you will find it
3. Put the file into a ZIP archive and attach it to your post

Attaching files to a post:
1. Scroll down to the bottom of the editor, there are different tabs, one is called 'Upload attachment'
2. Select a file under 'Filename: ' and press 'Add the file', it will start uploading - add a file comment if possible
3. Submit your post, your file will be automatically displayed at the end of your post, available for all users to view/download
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Last edited by Armynator on 03 May 2016, 16:17, edited 4 times in total.

kwok
Posts: 1034
Joined: 29 Mar 2015, 05:22

Re: [FAQ] Common Problems

Postby kwok » 04 Sep 2015, 13:25

This is fantastic.

Black-Death
Posts: 5
Joined: 12 Oct 2015, 17:30

Re: [FAQ] Common Problems, read before posting!

Postby Black-Death » 25 Oct 2015, 11:15

Hello

My problem is number 2 but i don't have company of heroes relaunch folder . . .

Ewok
Posts: 1
Joined: 16 Apr 2016, 17:41

Start Up Failure - Crash report

Postby Ewok » 16 Apr 2016, 17:57

When I try to start up the mod I get a crash report but I can't seem to get around it I've tried changing launch options but it won't work. solutions? I've attached an image of the crash report
Attachments
Crash report.PNG

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Devilfish
Posts: 269
Joined: 26 Mar 2015, 18:51

Re: [FAQ] Common Problems, read before posting!

Postby Devilfish » 17 Apr 2016, 17:56

Might be you've played a custom map? Try to delete C:\Users\_insert_username_here\Documents\My Games\Company of Heroes Relaunch\playback\temp.rec.
If it doesn't help, just reinstall whole mod or even whole coh. Will be much quicker than figuring out the problem.
"Only by admitting what we are can we get what we want"

Kasbah
Posts: 251
Joined: 08 Dec 2014, 12:34

Re: [FAQ] Common Problems, read before posting!

Postby Kasbah » 19 Apr 2016, 11:27

yes, you have to delete playback folder after every custom map game

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Jagdpanther
Posts: 212
Joined: 15 Dec 2014, 03:33
Location: Romania

Re: [FAQ] Common Problems, read before posting!

Postby Jagdpanther » 19 Apr 2016, 12:41

delete temp.rec and after it creates a new file, make it read only.
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Wouter038
Posts: 3
Joined: 02 May 2016, 22:39

Re: [FAQ] Common Problems, read before posting!

Postby Wouter038 » 02 May 2016, 22:43

I have the number two problem, and i followed the instructions with no succes. Is there another thing i could try out?



Thanks in advance.


PS i tired this with the new steam version, and with the seperate Tales of valour on steam both didnt work.

Sudatus
Posts: 9
Joined: 24 Oct 2016, 15:04

Re: [FAQ] Common Problems, read before posting!

Postby Sudatus » 31 Oct 2016, 19:05

Hey, I have COH instaalled latest version...

From before i remember a lot of different maps, but i only see a few BK-mod ones too, when joining a game i can join those maps, but cnt accualy pick them in Host game menu.

NVM, fixed.


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